Refund and Returns Policy

RETURN & REFUND POLICY

Please refer to our terms outlined in our cancellation policy for refunds that are subject to order cancellation by customer.
All products listed in www.teamridesafe.online will be bound by this return and refund policy. Using the website means you have read and understood the terms and conditions of return and refund policy
The Customer shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return and Refund Policy and are, among other conditions, unused, with price tags intact, all components packaging material undamaged and unused.
All products are quality checked before dispatching by TEAMRIDESAFE officials and thus we ensure all of them are in working condition.
Products will be replaced only in case of defects in the Products, incorrect products shipped to the User, missing components, and size fitting issues for riding gears, and not for any other reason.
In case of damaged goods being delivered or wrong size or wrong specification is delivered we offer only replacement. No refund of the same will be provided under any condition.
If we don’t have any such products for replacing to customer, then ‘only’ we will be initiate refund process.
For having a seamless replacement/refund procedure, complaints must be filed with our Customer Care department within 3 to 4 days following the product’s delivery.
If there are any changes to this rule, the same will be mentioned in the description of the product. Unless anything is specifically mentioned, all products will be bound by the above given policies. In the event where the Customer claims to have self-shipped the Product and TEAMRIDESAFE does not receive the returned Product or the package containing such Product is empty or anything other than the ordered product, the Customer shall be required to submit the ‘proof of delivery’ received from the courier/postal agency to TEAMRIDESAFE to prove his/her claim of return of Products through self-shipment to TEAMRIDESAFE. It is specifically clarified that any refunds shall be processed by TEAMRIDESAFE, only upon it receiving the returned Products and concluding required quality checks or receiving the ‘proof of delivery’ from the User, as the case may be.
Regarding the refund of the shipping charge that you incur while shipping the product back to us, we can only refund the amount it cost us to ship the product to you or the cost that you have borne (whichever is lower)
Products bought during any sale or discount offers cannot be refunded or replaced.

SHIPPING POLICY

Typically,
it takes around 5-7* working days for the domestic orders to get delivered
after they’re picked up by our courier partners. We typically take 1-2
working days to process and pack an order. We work with door delivery courier
partners.
In
very rare cases, due to logistical, operational, or force majeure
complications, the delivery may get delayed. Please note that we do not
have any control over a delay in delivery by the courier partner. However,
we will do our best to escalate the delay with the courier partner and
expedite a resolution.

PRIVACY POLICY

At TEAMRIDESAFE, accessible from https://teamridesafe.online/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Redditch and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Redditch. This policy is not applicable to any information collected offline or via channels other than this website.

CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

INFORMATION WE COLLECT

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

HOW WE USE YOUR INFORMATION

We use the information we collect in various ways, including to:
• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

LOG FILES

Redditch follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

COOKIES

Like any other website, Redditch uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

GDPR DATA PROTECTION RIGHTS

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

CHILDREN’S INFORMATION

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Redditch does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

TERMS & CONDITIONS

KINDLY READ THE TERMS OF OFFER FOR SALE BEFORE MAKING A PURCHASE

BUSINESS

The Website is a platform that facilitates the online sale and purchase of branded merchandise and services (“Services”) offered by Ever bravo private limited’s various affiliates/ registered merchants/ vendors/ service providers (“Vendor/s”). The Services are offered to the Users through various modes which shall include but not be limited to, sale of Vouchers that can be redeemed for various products and services, sale of products etc. The Vendors are the sellers of products and services on the Website and will be solely responsible to You for the products sold or for redemption of any Voucher purchased by You through the Website.
You acknowledge that Ever bravo private limited has the right to change or discontinue any Service at any time, without notice. You further acknowledge that Ever bravo private limited may add or modify the procedures, modes, processes or conditions of purchase at any time to adapt to changes that Ever bravo private limited may make to the Services. You agree that Ever bravo private limited shall not be liable to You or to any third party for any modification, suspension or discontinuance of any aspect of the Services.

VOUCHERS

In furtherance of the Services provided and the eligibility criteria stated under the Terms of Use located at the homepage www.teamridesafe.online, You shall be eligible to purchase Vouchers of a specific monetary value.
TEAMRIDESAFE will facilitate the provision of the best, pre-negotiated deals for a particular product/service at a given price for a given place. Purchase of such Vouchers will be subject to the Terms of Offer For Sale and such other terms, if any, as specified by the Vendor.
Each Voucher will have the necessary redemption instructions printed on it. The Vouchers may contain an offer period, or expiry date mentioned on it, You shall use it accordingly. Unless otherwise stated, You will not be entitled to receive any credit or cash-back for the value of the Voucher You don’t redeem or use within the stipulated time period as mentioned in the Voucher, if any. You agree that the Voucher issued is specific to the product or service selected such as motorcycle accessories, riding gears, luggage etc. and cannot be used for the purchase of any other product or service as offered by the Website and cannot be used for the purchase of any other product or service and cannot be combined with other special offers or promotions that may be made available on the Website.
Vouchers once sold are non-refundable, whether You use it or not. Only one Voucher is allowed per transaction.
You agree that neither TEAMRIDESAFE nor the Vendors shall be liable in the event You lose, misplace or destroy Your Voucher at any time.

PRODUCT

Ever bravo private limited , through the Website also makes available of variety of branded products and merchandise at an agreed price to You. Purchase of such products will be subject to the Terms of Offer For Sale and such other additional terms, if any, as specified by the Vendor.
TEAMRIDESAFE offers SHIPPING for all the products on the Website as per the company’s policy, which may be changed by TEAMRIDESAFE without any notice to You. Octroi charges, wherever applicable, is borne and paid by the TEAMRIDESAFE and not to be borne by User.
All the Products are governed by the terms of warranties provided by the respective manufacturer/ brands. However, in case any product is covered under seller warranty, it shall be specifically mentioned under the product details.

SERVICES

You should take all responsibility for your own actions in utilizing the services purchased by You and TEAMRIDESAFE shall not be liable for any such action.
You represents that You are of legal age to form a binding contract with TEAMRIDESAFE and are not a person barred from receiving services under the laws as applicable in India.
You confirm that TEAMRIDESAFE shall not be responsible for any deficiency in payment of consideration payable towards the services purchased from the Website.
TEAMRIDESAFE does not offer any refunds against any services already purchased from the Website unless, any error has occurred during the purchase or redemption of such services which is directly attributable to TEAMRIDESAFE .

PRICING INFORMATION

TEAMRIDESAFE strives to provide You with the best prices possible on products and services You buy or avail of from the Website. However, TEAMRIDESAFE does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to You.
While TEAMRIDESAFE strives to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, TEAMRIDESAFE may, at its discretion, either contact You for instructions or cancel Your order and notify You of such cancellation. TEAMRIDESAFE will have the right to modify the price of the product or service and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If TEAMRIDESAFE cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.

GOVERNING LAW

These Terms of Offer For Sale and the relationship between You and TEAMRIDESAFE shall be governed in accordance with the laws of India without reference to conflict of laws principles.
You agree that all claims, differences and disputes arising under or in connection with or in relation to the Terms of Offer For Sale or any transactions entered into on or through the Website or the relationship between You and TEAMRIDESAFE shall be subject to the exclusive jurisdiction of the courts at Thrissur and You hereby accede to and accept the jurisdiction of such courts.